Return & Refund Policy
At Useless but Precious, we want you to be completely satisfied with your purchase. If there is any issue with your order, we offer a hassle-free return and refund policy. Please read the following terms and conditions carefully to understand how returns and refunds are handled:
1. Eligibility:
To be eligible for a return and refund, items must be unused, unopened, and in their original condition and packaging.
Returns must be initiated within 14 days from the date of delivery.
2. Exclusions:
Certain items such as opened or used, and personalized items are not eligible for return or refund unless they are defective or damaged upon arrival.
We reserve the right to refuse returns that do not meet the above criteria or are outside the specified return period.
3. Return Process:
To initiate a return, please follow these steps:
Contact our customer support team to request a return authorization and obtain instructions on how to return your item(s).
Pack the item(s) securely in their original packaging, including any accessories, manuals, or documentation.
Ship the item(s) back to us using a trackable shipping method. Please ensure that the return package is adequately insured to cover any potential damage or loss during transit.
4. Refund Process:
Once your return is received and inspected, we will process your refund within 14 days.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping and handling fees are non-refundable unless the return is due to an error on our part or the item is defective or damaged.
5. Return Shipping Costs:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as incorrect or damaged items received.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will work with you to arrange for a replacement or refund, including covering the return shipping costs.
7. Return Address:
Please contact our customer support team to obtain the correct return address before sending back your item(s). Returns sent to the wrong address may result in delays or additional fees.
8. Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team. We're here to assist you!
Thank you for shopping with Useless but Precious. We appreciate your trust in us, and we're committed to providing you with excellent customer service every step of the way.